Refund Request

Refunds are handled by email under the policy below. We reply with the outcome within 3 business days of receiving your request.

Refund policy

If you have not used the service at all after paying, you can withdraw within 7 days of the payment date for a full refund (Korean E-Commerce Act, Article 17).
Canceling keeps your access until the end of the paid period. You can cancel anytime from the subscription page.
Approved refunds go back to the card you paid with. Your card issuer may take a few days to post it.
Subscriptions bought in the app (App Store or Google Play) follow that store's refund policy — please request refunds from the store.

Order number or approval number (see how to find them below)
Family name (shown at the top right of the subscription page)
Payment date and amount (from payment history or the receipt)
Why you are requesting the refund
Your goMission login email (it may differ from the account your mail app sends from)

Toss Payments locates the transaction by its order number or approval number before it can be cancelled. Please include one of them.

Open Subscription → Payment history → Receipt. The sales slip shows the order number (starts with sub_) at the top and the approval number (digits) near the bottom.
Your card issuer's app or the payment approval text message also shows the approval number.
If you cannot find either, write the payment date and amount instead — locating the transaction may take a little longer.

If your mail app does not open, write to webadmin@choicho.co.kr directly.